SMS Terms and Conditions
These terms apply to the optional Anchor Point Family Wellness Appointment Reminder Alerts program. By affirmatively opting in, you agree to receive the appointment reminder messages described below at the mobile number you provide.
1. Program Description and Frequency
The program sends reminders for upcoming appointments and related scheduling information through InSync and its text messaging providers, including Twilio. It does not enroll you in promotional text messaging. Message frequency varies based on your scheduled appointments and the practice’s reminder settings. Message and data rates may apply according to your wireless plan.
2. Enrollment and Consent
You may enroll through the practice’s designated SMS consent process during scheduling, on the Practice Policies and Consent to Treat Form, or by contacting the practice. Providing a telephone number alone does not enroll you. The practice records your affirmative consent. Participation is voluntary and is not a condition of receiving treatment.
Use a number that you are authorized to enroll and notify us if it changes or is reassigned. When reminders concern another person’s care, including a child’s care, we must also verify that you are authorized to receive that person’s appointment information. SMS consent does not itself establish that authority.
3. Opting Out
Reply STOP to any appointment reminder text message to unsubscribe. You may receive one final text confirming your opt-out. You may also contact the practice to request removal. Opting out does not cancel appointments or end your patient relationship. Contact us to arrange an alternative reminder method.
4. Help and Support
For assistance, call 615-803-9840, extension 1000. You may also email info@anchorpointfamilywellness.com. Appointment reminders are not an emergency or clinical advice service. Do not use this program to send clinical concerns or urgent requests. For a medical emergency, call 911.
5. Privacy and Delivery Limitations
Ordinary SMS messages are not secure portal messages. They may be visible on a lock screen, shared device, or account and may reveal that you have an appointment with our practice. We limit reminder content and do not include detailed clinical information. Please do not reply with diagnoses, symptoms, or other sensitive health information.
Delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages. You remain responsible for keeping track of your appointments if a reminder does not arrive.
We do not sell or share mobile information with third parties or affiliates for marketing or promotional purposes. Mobile information may be disclosed to providers as needed to deliver and administer this program. Text messaging opt-in data and consent are not shared with third parties except aggregators and providers of text messaging services for that purpose. See our Website Privacy Policy.
6. Contact and Changes
Anchor Point Family Wellness3310 West End Avenue, Suite 575
Nashville, TN 37203-1093
Telephone: 615-803-9840, extension 1000
Email: info@anchorpointfamilywellness.com
We may update these terms and will change the date above. Any material expansion of the message types covered by your consent will require appropriate new consent. These terms do not waive your rights under applicable law.